One of the most important factors for successful intercultural interaction is probably the cultural empathy. A manager without cultural empathy will face difficulties to understand other cultures. The sense of ethnocentrism is linked with cultural empathy and it refers to an awareness and understanding of social and cultural differences between the manager and the worker. Cultural empathy gives the manager the ability to understand the different cultures with their working style and behaviour in different situations. Therefore we state a hypothesis that: "cultural empathy will be a component of competence for managing multicultural work groups."

"Cognitive complexity simply refers to a manager's ability to rationalise cognitively, given the wide range of cognitive inputs at any given time". A multicultural manager should be competent to understand that different perspectives exist amongst his/her subordinates and to be able to adopt those perspectives. In another words, a manager with a high cognitive complexity has the potential to adopt different cultural perspectives in various situations rather than a manager with a low level of cognitive complexity. Therefore we state a hypothesis that: "cognitive Complexity will be a component of competence for managing multicultural work groups."

The stereotyped style of management is a bit controversial. Some experts say that stereotypes are not necessarily bad whether others argue the oposite. Copeland for instance analyzed the stereotype as a negative type. Stereotypes are bad because they are so powerfully effective in avoiding differential thinking about people who belong to the stereotyped groups. Chadwick (n.d.) says that each one of us has negative stereotypes of one another but we have positive stereotypes of ourselves.

But, it would be better if I think that "I" must change my views of others, if there is something to change. I can not get others to change their view of me except I begin to recognize the possibility of the positive stereotype. Manager's need to be aware that they hold stereotypes of others and those others hold stereotypes of them.